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Withdrawals

Portfolio: Disabled, crypto and fiat withdrawals from your Portfolio will remain disabled until

further notice.

Private wallets: Enabled, crypto withdrawals from your Private Wallet are possible. Please

refer to the instructions below.

When you have access to Lykke mobile app

Users have to complete steps in this section before Lykke exchange shutdown on 6.12. On

6.12 all users will lose access to their mobile apps.

OPTION 1: Transfer the assets from your private wallet to another

destination

Android:

BTC: Please click on Withdraw, this will transfer all your assets to your portfolio.

Please fill in the information in the form below and our engineering team will

complete the transfer to your specified destination:

https://forms.gle/9YCTCqkVXzxb4VVAA

ETH: Please click on transfer, select the full amount and add a wallet address;

iOS:

BTC: Please click on transfer, select the full amount and add a destination wallet

address. Destination has to be Legacy or SegWit BTC address, otherwise please use

OPTION 2.

ETH: Please click on transfer, select the full amount and add a destination wallet

address;

OPTION 2. Migrate your private wallet to another provider

In case for whatever reason transfer does not work for you, or you prefer migrating your

wallet to another provider, please follow the steps below.

Step 1. Get 12 seed words of your private wallet

1. From your home screen, navigate to your Settings by tapping MORE.

2. Tap on Backup private key.

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3. Validate your identity by entering your PIN or scanning your fingerprint.

4. Write your 12-word phrase down and keep it somewhere safe.

5. Verify your backup phrase:

For iOS: Tap on the words from your 12-word phrase backup in the order you wrote

them down. Then click on Confirm Phrase

For Android: Type all secret words separated by spaces to in correct order then click

on Submit.

Step 2. Please follow instructions in the “When you do not have access to Lykke mobile app”

section below.

When you do not have access to Lykke mobile app

If you don’t have access to the mobile app, you have to migrate your private wallet to

another wallet provider to use the funds. In order to do that you need 12 seed words that you

have backed up earlier. Migration of the wallet using 12 seed words can be done any time,

including after shutdown of the exchange on 6.12.2024, provided that you have 12 seed

words.

Step 1. Use the tool to recover the private key from the 12 seed words

To use the tool you will need a Windows computer.

Download link: SeedWordsConsole__1_.zip

Instructions.pdf

Step 2. Import the private key to another wallet provider of your choice.